Microsoft and OYO have formed an alliance to jointly develop travel and hospitality products and technologies. The travel technology company will use Microsoft Azure as a key driver for cloud-based innovations in this multi-year strategic partnership. Microsoft solutions will benefit customers who run small and medium-sized hotel and home businesses. The tech giant has also made a strategic stake in OYO.
Microsoft said in a statement that small and independent hotels and homeowners will have access to the latest technology from OYO to manage their guest experience, increase sales and operate seamlessly with Azure.
With the pandemic, consumer behavior has changed with preferences for platforms that enable social distancing, local travel, flexibility, faster bookings and improved customer experiences. The tech giant said such changes have accelerated the way small and medium-sized hotel businesses operate, leading to higher technology adoption.
Abhinav Sinha, Global COO and Chief Product Officer at OYO Hotels & Homes, said, “Our customer app ecosystem offers ~ 1.4 to 2.4 times revenue growth for new hotels and homes joining the OYO network . We do this through our products and the application of (Machine Learning) ML and (Artificial Intelligence) AI, be it by performing millions of price optimizations per day to increase sales or to enable users to book an OYO in seconds. Our technology and products have helped our guests increase operational efficiency and continuously improve the guest experience. “
OYO will develop smart room experiences that include premium and bespoke in-room experiences for its guests. Via Microsoft Azure IoT, customers can check in themselves with the help of the digital arrival and departure register and Self Know Your Customer (KYC).
Anant Maheshwari, President of Microsoft India, said, “It is inspiring to see how the Microsoft Cloud empowers digital natives like OYO to accelerate industry transformation and innovation, turning the challenges of a post-pandemic era into opportunities for the future . “
OYO will also adopt the Microsoft 365 suite for better collaboration and productivity and move to Github Enterprise to safely accelerate technical development, the company said.
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