The telecommunications department issued a series of orders on Tuesday to simplify and digitize the process of getting to know your customer (KYC) in the telecommunications sector in order, among other things, to get a new cellular connection, to switch from prepaid to postpaid connections.
Last week, when Telecom Minister Ashwini Vaishnaw announced the reforms for the telecommunications sector approved by the Union Cabinet, all KYC would be digitized for cellular connections.
“In an important step towards this goal, the Telecommunications Department of the Government of India’s Department of Communications today issued a series of orders to simplify KYC processes, initiating the telecommunications reforms announced by the Cabinet …” Communications said in a press release.
According to the new orders, the Aadhaar-based e-KYC process for issuing new cellular connections has been reintroduced. Telecommunication service providers are billed Re 1 per customer authentication by UIDAI.
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“This is a completely paperless and digital process in which the demographic data along with the image of the customer is received online by the telecommunications service providers (TSPs) from the UIDAI,” it said.
A self-KYC process was also introduced. Mobile connections are then assigned to customers via an app / portal-based online process. A customer can request a mobile connection at home / office and have the SIM card delivered to their doorstep with the help of documents that have been electronically verified by UIDAI or DigiLocker.
In addition, the department has introduced a process for the OTP-based conversion of the cellular connection from prepaid to postpaid and vice versa. “Implementing an OTP-based conversion process enables a subscriber to convert their cellular connection from prepaid to postpaid and vice versa via OTP-based home / office authentication,” the ministry said.
The government said that in the COVID era there is a need to promote contactless services to make subscriber friendliness and business easier. “Customer consent is mandatory in the event that Aadhaar is used and demographic information is obtained electronically from UIDAI,” it said.
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