Roblox, the popular gaming platform, has faced a prolonged outage that began on Friday and lasted through the weekend – much to the horror of millions of children and parents who tried to keep them occupied and deal with their fear. On November 1st, Roblox announced via Twitter that the service was back online.
Roblox tweeted early Monday morning that it is now back online.
Roblox is back online. Thank you again for your understanding and support. Our CEO, David Baszucki, shared an update on the outage and the steps to take to fix the problem. https://t.co/vUXzzzCNJZ
– Roblox (@Roblox) November 1, 2021
Here’s what CEO David Baszucki had to say about the outage: Block out the entire text:
As most of the Roblox community know, we recently experienced an extended downtime on our platform. We’re sorry it took us so long to get service back. A key value at Roblox is “Respect the Community” and in this case we apologize for the inconvenience to our community.
On Thursday afternoon, October 28th, there were problems connecting to our platform. This immediately became our top priority. The teams started working around the clock to identify the source of the problem and get things back to normal.
This was a particularly difficult failure because it involved a combination of several factors. A core system in our infrastructure was overloaded, triggered by a subtle error in our backend service communication under heavy load. This was not due to a tip in foreign traffic or a particular experience. Rather, the failure was caused by the increase in the number of servers in our data centers. The result was that most of the services at Roblox were unable to communicate and deliver effectively.
Due to the difficulty of diagnosing the actual failure, recovery took longer than any of us would have liked. After successfully identifying this cause, we were able to fix the problem by optimizing performance, reconfiguring and reducing some loads. We were able to fully restore service from this afternoon.
We will post an autopsy with more details once we complete our analysis, along with the steps we will take to avoid such issues in the future. In addition, we will implement a policy to make our YouTuber community economically complete as a result of this outage. There are also more details. As part of our value “Respect the Community”, we will continue to be transparent in our autopsy.
To the best of our knowledge, there has been no loss of player persistence data and your Roblox experience should now be completely normal again. You can always contact our support team if you have any problems with Roblox now or in the future.
We are grateful for the patience and support of our players, developers and partners during this time.
“The scariest part of Halloween this year is that Roblox is down,” complained Twitter user @NikilisRBX.
In a statement on Saturday, Roblox said, “We believe we have identified an underlying internal cause for the failure with no evidence of external intrusion as soon as possible.”
Roblox said Friday that the outage was “not related to any specific experiences or partnerships on the platform.”
For his part, Chipotle tweeted: “Miss u Roblox.”
On the Roblox platform, players can create their own games and play with other users. It became hugely popular after the coronavirus pandemic closed schools and kept kids indoors looking for something to do.
According to figures from social media consultancy Backlinko, Roblox has more than 43 million daily active users (up from 14 million in 2016), 40 million games and 9.5 million developers. The most popular game on Roblox, according to Backlinko, is “Adopt Me!” – which allows users to raise digital pets.