WhatsApp blocked a total of 2.209 million accounts in India in September in an effort to prevent online abuse and keep the user experience safe and spam-free. It locks accounts due to user complaints, emails received from India Grievance Officer, and uses its own automated tools to prevent malicious behavior on the platform.
In its fourth monthly transparency report, WhatsApp confirmed that a total of 309 bailouts were filed by users and the India Grievance Officer in September, of which 50 accounts were “processed”. In the same period, a total of 560 user inquiries were received. Of these, 309 were objections to the ban, 121 inquiries about account support and 49 reports about product and other support were received by WhatsApp. WhatsApp also received 32 reports relating to security.
The data published by WhatsApp is from September 1st to September 30th. The bans imposed by WhatsApp based on reports from users and the India Grievance Officer were only 50. All of the rest of the 2.209 million accounts that were banned in September were uncovered through WhatsApp’s own tools and resources to stop malicious behavior on the platform.
These tools, WhatsApp said, are capable of detecting abuse at three stages of an account’s lifestyle – at registration, during messaging, and in response to negative feedback it receives in the form of user reports and bans. In a statement, a WhatsApp spokesperson said: “In accordance with IT rules 2021, we have published our fourth monthly report for the 30-day period from September 1st to September 30th. This user safety report details the user complaints received and the actions taken by WhatsApp, as well as WhatsApp’s own preventive measures to combat abuse on our platform. ”In August, WhatsApp suspended a total of 2.06 million accounts in India. This month we received a total of 420 user requests from users and the India Grievance Officer. Of these, 222 were objections to the ban, 105 inquiries about account support and 76 messages about product and other support were received by WhatsApp. 17 reports were also received by WhatsApp for security reasons.