Dell Latitude Laptops, Inspiron, and Alienware Aurora Desktops fail to start after BIOS update: User Reports

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Recently released Dell BIOS updates have reportedly caused boot problems on various laptop and desktop models. According to customer complaints on the company’s community website, installing the latest BIOS updates for some Latitude laptops and Dell Inspiron and Alienware Aurora desktops prevented the machines from booting. The company has yet to acknowledge the issues posted by users, but some customers have reportedly managed to downgrade the BIOS as an unofficial solution.

The complaints shared by users on Dell forums were first discovered by Bleeping Computer and the issue with the BIOS update appears to be on the Dell Latitude 5320 and Latitude 5520 (version 1.14.3) and Dell Inspiron 5680 (version 2.8.0) laptops to concern. and Alienware Aurora R8 (version 1.0.18) desktops. Installing BIOS updates for these versions can appear to cause boot problems on these laptops and desktops.

A user on the company’s community website posted that their Dell Latitude 5320 would not boot after updating to the latest BIOS version 1.14.3. The laptop’s power button lights up for a few seconds and then turns off again according to the user. The user states that before shutting down they saw a blue screen or an error screen with the message “Time of day not set – please run SETUP program”. The issue was also shared on Reddit, while the website for the issue currently states that 11 other users have had this issue as well, including one other user with a Dell Latitude 5520 laptop.

According to the report, the BIOS update also appears to have affected some desktop owners, including the Alienware Aurora R8 desktop. A user on the forums states that their Aurora R8 desktop automatically restarted in Virtual Reality mode. The user states that they experienced a blue screen of death (BSOD) while booting and cannot enter recovery mode or boot from a recovery USB or Ubuntu USB. An Inspiron 5680 user on Reddit also states that they couldn’t start their PC after installing Dell system updates, but a reboot and hard drive repair seemed to have fixed the problem.

Dell has yet to acknowledge the issues posted by users on the community forums. Gadgets 360 has requested a comment from the company on the complaints and will update this section if we receive a response.

Meanwhile, users have managed to come up with their own temporary solutions – including downgrading the BIOS. One workaround shared by a user who was affected by the latest BIOS update is to use Dell SupportAssist OS Recovery to downgrade their computers. According to another workaround shared by a Dell user, affected users can try disconnecting their laptop’s battery and charger, and then pressing the power button for 15 seconds before starting their laptop.

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As a writer on Technology with Gadgets 360, David Delima is interested in open source technology, cybersecurity, consumer privacy, and loves reading and writing about how the Internet works. David can be contacted by email at DavidD@ndtv.com and on Twitter at @DxDavey. More Huawei Band 6, Huawei Watch Fit, Huawei Watch GT 2 Pro with strong discounts during the Christmas sales Poco X2 users complain of camera, touch and slower charging issues after updating to MIUI 12.5.6

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