Pixel 6, 6 Pro users report spontaneous screen tears; Google’s new update disables the call screen, hold for me


Pixel 6 and Pixel 6 Pro users complain about random cracks on their smartphones. Customers have visited the company’s support forums and Reddit to claim the front glass on their new Google Pixel smartphones breaks “on the fly”. It seems that a larger number of Google Pixel 6 Pro smartphone users are affected than the vanilla Pixel 6 variant. Google has yet to clarify whether it is a manufacturing defect. Separately, due to a bug in the December update, the company has temporarily disabled two Assistant-enabled features, Hold For Me and Call Screen, on Pixel 6 smartphones.

Users of the recently launched Google Pixel 6 and Pixel 6 Pro smartphones have complained on the Reddit and Google support forums about cracks on their smartphone displays that were first discovered by Android police. Readers may recall that these handsets feature Corning Gorilla Glass Victus, marketed as the toughest screen protector available for smartphones. A small number of users also shared pictures of the cracked displays on their smartphones in the forum.

The picture on the left was shared by user Nikolai Pitchforth, while the picture on the right was shared by user Ash10wolde on the company’s support forum
Photo credit: Google Support Forum

According to one user who claims their smartphone was always in a Google case and “never been dropped or sat on,” the company’s warranty hotline responded by saying that “screens don’t just crack.” Another user says he uses a Spigen case and noticed a hairline crack from the top left to the bottom right of the screen while charging his phone in the car.

A lot of customer complaints seem to have come from owners of the larger Pixel 6 Pro smartphone, which has a curved display. The support thread on the company’s forum had 27 replies from customers, and Google had not yet responded to the complaints at the time of publication.

Gadgets 360 has requested a comment from the company on the issue and will update this section as soon as the company replies.

In another development related to the Pixel 6, Google reportedly paused both call monitoring and keep the Google Assistant-enabled features for me on Pixel 6 smartphones. A product support manager stated in a support thread that the company is turning off the feature on Pixel 6 phones running on the QPR version of Android dated December 12th until it “fixes basic issues.”

The Call Screen feature allows pixel owners in supported regions to monitor calls from unknown numbers using the Google Assistant, while the Hold for Me feature allows users to perform other tasks while their phone is on hold during a call (for them). The functions are currently deactivated on Pixel 6 smartphones on which the December update is installed (e.g. build number SQ1D.211205.016.A4) and should be reactivated after the error has been corrected.


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