Tesla heating system under investigation in Canada following consumer complaints

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Canada’s Auto Safety Agency announced Thursday that it has opened an investigation into the heating system of Tesla Model 3 and Model Y vehicles after receiving 16 consumer complaints about its cold-weather performance.

Transport Canada said it was concerned that a malfunction in the heating and air conditioning system “could affect windshield demisting/defrosting and thus the driver’s view.”

“A company has an obligation to notify Transport Canada and all current owners if they become aware of a defect that could affect the safety of an individual. … These communications are commonly referred to as ‘safety recalls,'” it said.

The regulator said it informed Tesla of the investigation.

Tesla did not respond to a Reuters request for comment. In 2020, Tesla CEO Elon Musk tweeted, “The Model Y heat pump is some of the best technology I’ve seen in a long time.”

A number of Tesla owners have complained that the heat pumps fail in extremely cold temperatures, according to Drive Tesla Canada, a Tesla news provider. According to the report, the heater issues even emerged after Tesla replaced faulty sensors in heat pumps in some 2020-2021 Model 3 and Model Y vehicles early last year to fix the problem.

The US safety authority, the National Highway Traffic Safety Administration, initially did not comment on the subject.

© Thomson Reuters 2022

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